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Rachel Botsman
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KEYNOTE SPEAKER

Rachel Botsman

Global Authority on Trust | Associate Fellow, Oxford Saïd | Author of Who Can You Trust?

Trust Leadership AI & Technology Organisational Change Innovation

Fee information first. Availability is normally checked once there is a concrete intention to proceed.

WHY RACHEL

What Rachel brings to the room.

Botsman gives leaders a precise language for trust — helping them understand how confidence is built, lost and repaired when technology, AI and organisational change alter familiar relationships.

KEYNOTE TOPICS

Ideas built for the stage.

01

The Currency of Trust

How trust operates as an invisible infrastructure for decisions, relationships and transactions — and what leaders can do when confidence erodes.

02

Trust in AI and Emerging Technology

Why adoption of AI depends not only on capability but on whether people understand who is accountable, what can be relied upon and where the limits sit.

03

Leadership, Doubt and Confidence

How credible leaders can use humility and uncertainty without undermining authority, and why overconfidence can weaken trust when conditions are changing quickly.

04

Rebuilding Trust Inside Organisations

A framework for examining the behaviours, structures and incentives that either restore confidence after change or deepen organisational scepticism.

Rachel Botsman is an author, researcher and speaker whose work focuses on trust in the digital age. She is an Associate Fellow at Saïd Business School, University of Oxford, where she contributes to executive education on trust, leadership and innovation. Her books include What’s Mine Is Yours, which anticipated the rise of collaborative consumption, and Who Can You Trust?, an exploration of how trust shifts as institutions, platforms and technologies change.\n\nBotsman treats trust as an operating condition rather than a soft value. Her work helps leadership teams examine where people are being asked to take a leap into the unknown, which signals make that leap credible and how AI, organisational redesign and new forms of authority change the relationship between confidence, risk and accountability.

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Selected speaker: Rachel Botsman