KEYNOTE SPEAKER
Former Tinder Latin America Leader & L’Oréal Brazil CDO | Author
Fee information first. Availability is normally checked once there is a concrete intention to proceed.
WHY ANDREA
Iorio connects AI adoption with the leadership behaviours needed to make it useful. His experience in a digital platform business and an established consumer company gives executive audiences a practical basis for discussing customer value, organisational culture and the human skills required as more cognitive work becomes automated.
KEYNOTE TOPICS
Iorio examines the cognitive, behavioural and emotional changes leadership requires in the age of AI. The session connects better questions and data interpretation with experimentation, trust and autonomy. It provides a framework for considering how a leader's contribution changes when technology can perform more of the work previously associated with expertise.
Iorio explores where AI can improve sales and customer experience across the customer journey. The focus is on prioritising opportunities that create meaningful value, rather than adopting tools in isolation. Leaders consider how efficiency, personalisation and human relationships interact when they redesign the way their organisation serves customers.
Drawing on his book, Iorio examines the human skills that remain central to a changing workplace. Curiosity, critical judgment, adaptability and relationship-building become practical development priorities. The session helps leaders and professionals consider how to work with AI while continuing to improve the capabilities that give their contribution direction and meaning.
AI adoption requires changes in everyday behaviour as well as technical infrastructure. Iorio explores the cultural conditions that support learning, experimentation and responsible use of new tools. The session considers the role of technology and business leaders in establishing shared expectations, developing capabilities and connecting local experiments with broader organisational priorities.
Andrea Iorio is an author, business educator and speaker on AI, leadership and human capabilities. His work examines how professionals and organisations should change as technology takes on more analytical and routine cognitive tasks. The emphasis is on the relationship between technological capability and the judgment, trust and adaptability that people bring to its use.
Iorio has led Tinder's business in Latin America and served as Chief Digital Officer at L’Oréal Brazil. Those roles give him experience of both the growth of a digital platform and transformation inside an established consumer business. He also teaches in MBA programmes at Fundação Dom Cabral. His books include Meta-Leadership and Between You and AI: Unlock the Power of Human Skills to Thrive in an AI-Driven World, published by Wiley.
His leadership model connects three forms of change: how people think, how they act and how they manage relationships. Asking better questions, interpreting data and experimenting belong in the same discussion as empathy, autonomy and trust. This combination gives his work a specific focus beyond general enthusiasm for AI. He examines what leaders must learn and what organisations must change to use new capabilities intelligently.
For businesses, that perspective links adoption with commercial and cultural choices. His current speaking covers AI in the customer journey, the development of an AI-first culture and the skills needed for a changing workplace. Iorio is relevant to leadership teams that want to move from demonstrations of new technology towards a clearer understanding of how people, processes and customer relationships need to evolve.
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